Our experience with Pacific Home Furniture, Honolulu, Oahu, Hawai'i

We purchased 4 chairs and a sofa from Pacific Home and picked them up from the store on March 25, 2019. The chairs were all wrapped in foam wrapping. Two employees of Pacific Home loaded the chairs into our rented passenger van. When we arrived home and unwrapped the chairs, we found that the leg of one of the chairs was significantly damaged as to render it unusable (the wrapping had hidden the damage and also held the leg together).

I immediately contacted the store and we returned the chair later that week. They offered to refund us the money less a 40% restocking charge! Alternatively, they would return the chair and would recommend a repair shop! Serously?

I repeatedly tried to resolve this, but did not want to push it too far given that we were still owed a sofa, and my view of the company's integrity was rapidly falling.

After the sofa was delivered. I called Pacific Home and requested that they resolve the issue with the damaged chair. My call was not returned. I sent an email shortly thereafter and again requested a resolution of the issue. Kirsten Connell, the new manager responded that she had discussed our issue with upper management and they were working on a resolution.

I subsequently emailed and called but received no response. During the last week of December 2019, I again called for Kirsten but she did not return my call. I called repeatedly until I finally got in touch with her.

However, she stated that Pacific Home was not prepared to do anything.

I would NEVER recommend anyone to buy anything from Pacific Home because, if you have a problem, You are OUT OF LUCK! They could care less about customer satisfaction.

Store address

720 Kapiolani Blvd,

Honolulu, HI 96813